1. Service Description & Scope

Dvorce.ca is a legal technology platform that provides automated calculation services for child and spousal support based on the Federal Child Support Guidelines (FCSG) and Spousal Support Advisory Guidelines (SSAG).

Our services include:

• Calculation engine for support amounts across all Canadian provinces and territories
• PDF report generation with detailed audit trails
• Case and scenario management tools
• Historical data access (2010-2026 tax years)

WE ARE NOT A LAW FIRM. DVORCE.CA DOES NOT PROVIDE LEGAL ADVICE.

The calculations, reports, and information provided are for informational and educational purposes only. They do not constitute legal advice, legal opinions, or a substitute for the professional judgment of a qualified lawyer. Use of this service does not create a lawyer-client relationship. All results must be reviewed and verified by a qualified legal professional before being used in court proceedings, legal agreements, or financial decisions.

2. User Responsibilities & Input Data Accuracy

You are solely responsible for:

• The accuracy, completeness, and legality of all information you enter into the platform
• Verifying income amounts, dates of birth, separation dates, and all family information
• Updating calculations if your circumstances change
• Consulting with a qualified lawyer before relying on any calculation results
• Ensuring compliance with applicable court orders and legal obligations

IMPORTANT: Garbage In, Garbage Out

Our calculations are only as accurate as the data you provide. Incorrect, incomplete, or outdated inputs will produce incorrect results. We do not verify, audit, or validate your input data. You bear full responsibility for the accuracy of all information entered into the platform.

3. Calculation Accuracy & Limitations

While we strive to maintain our algorithms in accordance with current Canadian federal and provincial regulations, we make no warranties or representations that:

• The results are error-free or complete
• The results will be accepted by any court or government agency
• The calculations account for every possible circumstance or exception
• Historical data is complete or without errors

Court Discretion:

Canadian courts have discretion to deviate from guideline amounts based on individual circumstances, special expenses, hardship, or other factors. Our calculations show guideline ranges, not guaranteed outcomes. Only a judge can determine the final support amounts in your case.

4. Subscription & Payment Terms

Free Tier: Limited access to calculation tools with basic features.

Paid Plans: Full access to all features, including unlimited calculations, case management, historical data, and PDF exports.

Billing: All fees are in Canadian Dollars (CAD). Paid subscriptions are billed on a monthly or annual basis and will automatically renew unless cancelled before the renewal date.

Price Changes: We reserve the right to modify subscription prices with 30 days' advance notice to existing subscribers. New prices apply to renewals after the notice period.

5. Refund Policy

Free Tier: No refunds applicable (no charges).

Paid Plans:

• 30-Day Satisfaction Guarantee: Full refund if requested within 30 days of initial purchase or renewal.
• Pro-Rated Refunds: After 30 days, annual plan refunds are pro-rated based on unused months remaining in your subscription: Refund = (Amount Paid ÷ 12) × Months Remaining.
• Monthly Plans: No refunds after the current billing period begins. Cancel anytime to prevent future charges.

To request a refund, email support@dvorce.ca with your account details and reason for the request. Refunds are processed within 10 business days to your original payment method.

NO REFUNDS for: (a) Services already extensively used; (b) Account suspension due to Terms violations; (c) Requests made more than 90 days after purchase; or (d) Subscriptions that have expired.

6. Account Management & Termination

Account Registration:

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.

Termination by You:

You may cancel your account at any time from your account settings or by contacting support. Upon cancellation, your subscription will remain active until the end of the current billing period. Your data will be retained for 90 days to allow reactivation, then permanently deleted.

Termination by Us:

We may suspend or terminate your account immediately if you:

• Violate these Terms of Service or applicable laws
• Engage in fraudulent, abusive, or illegal activity
• Attempt to abuse, scrape, or reverse-engineer the platform
• Fail to pay fees when due

Data Retention After Termination:

• Cases and calculations are deleted after 90 days
• Reports you downloaded remain your property
• Billing records are retained for 7 years (Canadian tax compliance)
• Anonymized usage data may be retained indefinitely for platform improvements

7. Intellectual Property & Content Ownership

Our Intellectual Property:

Dvorce.ca and its licensors own all rights, title, and interest in and to: (a) the platform software, calculation algorithms, and methodologies; (b) the user interface, design, branding, and trademarks; (c) all guideline data compilations and databases; and (d) all improvements, enhancements, and derivative works thereof.

Your Content:

You retain ownership of all data you input into the platform (income information, dates, personal details) and the PDF reports generated from your data. By using our service, you grant us a limited, non-exclusive, worldwide license to process your data solely to provide the services described herein.

Restrictions - You May NOT:

• Reverse-engineer, decompile, or disassemble our calculation algorithms
• Use automated tools to scrape, crawl, or extract data from the platform
• Build competing products using our methodologies or design
• Resell, sublicense, or distribute access to our platform without written permission
• Remove or obscure copyright, trademark, or proprietary notices

8. Data Privacy & Third-Party Services

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Canada-First Data Residency:

All personal and financial data is stored exclusively on secure servers located within Canada (AWS Canada Central region, ca-central-1). When you use our optional document extraction feature, uploaded document content is transiently processed by AI services that may operate in US AWS regions; however, no data is stored outside Canada. See our Privacy Policy Section 5 for full details.

Third-Party Services:

We use trusted third-party services to operate the platform, including Amazon Web Services (AWS) for hosting, AWS Cognito for authentication, Stripe for payment processing, and Google Analytics for usage analytics. All third-party services are contractually required to maintain the same data protection standards. For detailed information about data sharing and third-party privacy practices, see our Privacy Policy.

9. Service Availability & Support

While we strive for high availability, we do not guarantee uninterrupted, error-free, or secure access to the platform. We may temporarily suspend access for maintenance, upgrades, or security reasons without prior notice.

Force Majeure:

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, labor disputes, internet failures, government actions, or acts of terrorism.

Technical Support:

Paid subscribers receive priority email support at support@dvorce.ca. We aim to respond within 2 business days. Support is provided in English.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE PROVINCIAL AND FEDERAL LAW:

Dvorce.ca, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, business opportunities, or goodwill
• Loss of data or cost of procurement of substitute services
• Court rejection of calculated amounts or adverse legal outcomes
• Damages arising from reliance on calculations without legal counsel
• Any other damages arising out of or related to your use of the platform

Liability Cap:

Our total aggregate liability for any and all claims arising out of or relating to these Terms or your use of the platform shall not exceed the greater of: (a) the total amount you paid to Dvorce.ca in the twelve (12) months immediately preceding the claim; or (b) five hundred Canadian dollars ($500 CAD).

11. Indemnification

You agree to indemnify, defend, and hold harmless Dvorce.ca and its officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use or misuse of the platform; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any inaccurate or misleading information you provide; or (e) your reliance on calculation results without obtaining professional legal advice.

12. Prohibited Uses & Restrictions

You agree to use Dvorce.ca only for lawful purposes. You may NOT:

• Use the platform if you are under 18 years of age (service is for adults only)
• Use the platform for any illegal purpose or in violation of any laws
• Provide false, inaccurate, or misleading information
• Impersonate any person or entity, or falsely represent your affiliation
• Use automated scripts, bots, or scrapers to access the platform
• Attempt to gain unauthorized access to any portion of the platform
• Upload viruses, malware, or any other malicious code
• Interfere with or disrupt the integrity or performance of the platform
• Collect or harvest personal information of other users
• Use the platform to harass, abuse, or harm another person
• Share your account credentials with unauthorized third parties

Age Requirement: You must be at least 18 years old to create an account and use this service. While calculations may involve children's information (dates of birth), this data must be entered by adults (parents or legal guardians) only.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any legal action, suit, or proceeding arising out of or relating to these Terms or the platform must be instituted exclusively in the courts of Vancouver, British Columbia, and you consent to the personal jurisdiction of such courts.

Dispute Resolution Process:

Before filing any legal claim, you agree to first contact us at legal@dvorce.ca to attempt to resolve the dispute informally. We will work in good faith to resolve disputes within 30 days.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email (to the address associated with your account) at least thirty (30) days before the changes take effect.

Continued use of the platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the platform and cancel your account before the effective date.

15. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dvorce.ca regarding your use of the platform and supersede all prior or contemporaneous understandings and agreements, whether written or oral.

16. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us at:

Email: legal@dvorce.ca
Support: support@dvorce.ca
Privacy Officer: privacy@dvorce.ca